NoA Elevate is a content and brand-activating agency. We specialize in meeting our clients' needs to fill digital platforms with relevant and high-quality content – content that aligns with concepts, drives the right initiatives, and delivers results. We often collaborate with sister agencies within NoA, and at times, we work with our own clients independently. At the core of our delivery is a combination of the latest content technology and content specialists – an efficient machinery comprising experts in film and photography, motion animation, copywriting, storytelling, art direction, project and production management, as well as strategy.

Noa Elevate is a part of The North Alliance – one of Scandinavia’s largest agency networks that combines data & tech with strategy and creativity. We believe that creativity and tech have to work together to deliver strong solutions for growth and thus a majority of our solutions come from collaboration between our agencies.

The role

As a Customer Success Manager /Project Manager at NoA Elevate you will play a pivotal role in overseeing the end-to-end production process, ensuring the seamless execution of projects, and collaborating with a talented team of content creators. If you're ready to be at the forefront of content production, drive efficiency, and help our agency deliver top-notch content to our clients, we want to hear from you!

This is a hybrid role combining client leadership, project management and production. We are looking for someone who is comfortable taking full ownership of client relationships, while also being hands-on in the production process.

Key responsibilities:

• Be the single point of contact towards our clients, gaining a deep understanding of their business and helping them to derive maximum value from us

• Act as a production manager helping our clients produce content that drives awareness and effect.

• Manage communications with clients, our creatives, freelancers and third party vendors.

• Be able to quote, resource plan and run an entire content project from A to Z.

• Administrate and manage our back-office process via our ordering platform

• Hold start-up meetings for new clients and trainings related to the platform

• Train customers in new functionality and best practices in the platform

• Manage proactive customer dialogues to ensure customer usage and understanding

• Be available to and advise customers on questions and our creatives and clients challenges

Requirements:

• Tech-savvy and experience in new digital tools (more than 1 year)

• Excellent knowledge of Figma, Adobe Creative Suite (e.g., Photoshop, AE, illustrator) & Asana.

• Significant agency experience of project management of digital projects

• Ability to collaborate and work with tight deadlines

• Exceptional communication skills in Swedish and English

• Agile project management skills

• Being proactive in a consultant role

• Have a background from preferably a: media agency, production company or/and content agency.

• Being comfortable working with “new” digital formats such as TikTok, from managing a team's ideas to execution with in-house talents or external production companies.

• Be a kind, respectful and nice person 🙂

Working at NoA Elevate

We expect a lot from each other and we want you to share our passion for creative communication, contribute your expertise, be professional, honest, committed and most importantly – be you. We are a tight-knit team that thrives together and stands up for each other.

Our recruitment process
If NoA Elevate sounds like a good fit for you, send the link to your Linkedin profile or attach your CV, we are meeting applicants on an ongoing basis. If we feel that your profile matches us, the first step will be a meeting with our responsible recruiter, and after that a few more meetings with different constellations from Elevate.